Products out of stock?
No problem, we've got you covered. Check out the Made to Order section of our shop to purchase your favorite items made just for you. We note all lead times in each product description and we'll ship your items right to you, fresh from the kiln. Looking for new, one-of-a-kind exclusives? Come follow along on Instagram and you'll be totally covered with restock reminders and behind the scenes sneak peeks!
Where are you located? Is Suite One Studio USA made?
Our studio is located in Greensboro, NC USA. All works available on our site are made right here in North Carolina. We work with a team of talented glassblowers in the rural town of Star, North Carolina to produce our custom designed glassware, available only at Suite One Studio. Our commercial line of ceramic products with Anthropologie is produced overseas through their established factory relationships.
How long will it take for my order to arrive?:
All orders are shipped from North Carolina, USA. There is a 3-5 business day lead time for all orders. Domestic orders shipping via USPS Priority arrive in 2-3 business days from posting, while domestic orders shipping via USPS First Class arrive in 3-5 business days from posting.
International orders generally arrive 2-4 weeks from the date the order was placed and customs fees may be assessed.
All shipping is processed through USPS, unless other arrangements are made prior to purchase. Expedited delivery is possible in some cases. Please contact us prior to purchase if you need to receive your order by a specific date, we will do our best to work with all deadlines.
Domestic shipping addresses with apartment or suite numbers will receive complimentary signature confirmation. If you would like to remove this service please let us know at the time the order is placed and we will make any necessary changes.
Are your products food safe and lead free?
Yes! All items listed in the shop are food safe and lead free. Most of the glazes you see are handmade in our studio from safe organic materials. A few of our glazes are commercially manufactured and are also certified food safe and lead free. Our gold luster is lead free and certified by the manufacturer for food safety. Additionally we don't use harmful or controversial materials such as barium or lithium. We are committed to keeping our finished glazes, as well as the raw materials within our studio safe for our customers and our team throughout the making process.
Do you work with magazines?
Definitely! If you've emailed about a magazine project or feature, we will be in touch shortly to discuss details.
Where do you ship?
Suite One Studio porcelain ships worldwide! Let's make tables beautiful everywhere! Shipping rates are preloaded in the shop for easy checkout and there's a handy shipping estimate calculator in the shopping cart.
Are there additional fees for International orders?
There can be, and this will depend upon your country's custom policies. Please review your country's local importing fees and taxes to avoid any surprises. Buyer is responsible for all customs fees.
Will my porcelain ship safely across the country/ocean/entire world?
Yes. All orders are carefully packaged to ensure safe transit. We use a variety of packing paper, packing peanuts, and bubble wrap to ensure safe delivery. If you encounter issues with your shipment please contact us immediately.
Will my Suite One Studio products ship with insurance?
You bet! As mentioned above we take great care in ensuring all pieces arrive safe and sound, however, accidents still (very rarely) happen. For this reason, we ship all products with complimentary insurance against damage. Per insurance requirements we must be notified of any shipping damage within 7 business days of receipt. Send us an email at firstname.lastname@example.org and we'll let you know the next steps.
*Sorry theft is not covered under insurance but we're always happy to add signature confirmation to your order upon request!
What is your refund and return policy?:
Due to the handmade nature and high demand for Suite One Studio products, all sales are final. However we want you to love your handmade porcelain and if you don't for some reason, please let us know and we'll discuss options to ensure you have a positive experience with Suite One Studio.
Can I place a private custom order?:
At this time Suite One Studio is not accepting private custom orders.
Can I place a wholesale order?:
Wholesale orders are considered on a case by case basis. The focus of Suite One Studio is direct retail because we believe in connecting directly with our customers, delivering a high quality product directly from the studio to the table. For this reason most wholesale accounts are not accepted at this time, but every inquiry is added to our Wholesale Interest List and we'll be back in touch if an opening becomes available for your project. As Suite One Studio grows additional wholesale opportunities will become available, please don't hesitate to keep in touch and ask for updates.
Do you offer design services or work collaboratively with other companies?
Yes! These are some of our favorite projects to date! Suite One Studio has designed and created special collections for Terrain and Food52. Licensed design projects are now available. If you'd like to discuss a partnership with your company, please contact us here.
I'm a blogger, may I use your images on my site?
Absolutely! Thank you for asking. Please be sure to properly credit and include links in your post.
Proper Care: Is my Suite One Studio porcelain food/microwave/oven/dishwasher safe?
Yes. All of the above. Except for pieces with gold luster, which though food safe are not safe for microwave or oven use. It is important to treat each item with care, but porcelain is a lot more durable than its reputation may suggest. Each piece is fired in a kiln that reaches temperatures up to 2,300 degrees Fahrenheit. Experiencing those extreme temperatures is exactly what makes the porcelain strong, suited for daily use, and capable of handling anything your home oven and appliances can throw its way. When possible gradual heating and cooling is recommended (be sure not to pull a bowl from the freezer and place it in a hot oven) to avoid temperature shock.
Please note that the unglazed surfaces though water and stain resistant are not stain proof. It is important to clean food (especially red sauces and baked foods) from these surfaces immediately in order to keep the surfaces blemish free. Warm water mixed with baking soda is a great, lightly abrasive cleaner for the unglazed surfaces. Simply use a scrub or bristle brush to clean with the mixture to remove light stains.